Frequently Asked Questions
1. APART FROM THE ONLINE STORE, WHERE ELSE CAN I FIND LOYALTOTHEFOIL PRODUCTS?
For the time being, Loyaltothefoil.eu is a shop that only sells online. If you have a shop are interested in becoming a dealer please send us an e-mail to info@loyaltothefoil.eu.
2. WHAT FORM OF PAYMENT CAN I USE?
You can pay, without any additional cost, through your PAYPAL account or credit card using the PAYPAL payment gateway.
3. WHAT HAPPENS ONCE I MAKE MY PURCHASE ONLINE?
Once you have correctly made your purchase, a window will appear confirming that the purchase has been made successfully. You will also receive an email confirming your purchase, a tracking number to follow your package and a telephone number in case you have any doubts. If you do not receive this email, the order has not been completed and no charge will be made to your card.
4. IS IT SAFE TO BUY AT LOYALTOTHEFOIL.EU?
Yes! Every transaction made at www.loyaltothefoil.eu is 100% secure. Every transaction is carried out following a strict data protection policy. All the information you transmit travels encrypted through the network. Likewise, the data on your credit card will not be registered on any data base.
5. HOW MUCH ARE THE SHIPPING COSTS?
Shipping costs are free for orders over 150€ for delivery to the EU, USA, North America and Australia :) If less than that amount, the cost will vary according to destination. The shipping costs are partially subsidised by Loyaltothefoil.eu, actual shipping costs are more. Why? Because we live on an island in the middle of the ocean and know paying shipping sucks, we want to help you receive the best gear as easily as possible :)
SHIPPING COST GUIDE
It is impossible for us to advise or to inform the client on this aspect as these amounts may vary according to country. Mentioned expenses will be paid by the client upon reception of delivery.
SHIPPING COST GUIDE
- Shipping costs for Spain (Canary Islands.): FREE - 4,95€
- Shipping costs for Spain (mainland Spain, Ceuta, Melilla and Balearic Isles) FREE - 9,95€
- Shipping costs for Europe: FREE - 9.95€
- Shipping costs for USA & North America: FREE - 9.95€
- Shipping costs for Australia: FREE - 9.95€
Total shipping cost calculated at checkout.
Loyaltothefoil.eu will not be responsible for any customs fees or taxes collected by the country or area to which your order is sent.It is impossible for us to advise or to inform the client on this aspect as these amounts may vary according to country. Mentioned expenses will be paid by the client upon reception of delivery.
6. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Loyaltothefoil.eu products purchased online are sent by tracked postal mail. Deliveries usually take about 7-10 days but may take up to 3 weeks.
Keep in mind that delivery times outside Fuerteventura (Canary Islands) may vary due to factors beyond Loyaltothefoil.eu's control which is why Loyaltothefoil.eu will not be held responsible for possible delays in estimated delivery times.
Sorry, but being based in Fuerteventura sometimes makes deliveries a little more difficult.
Keep in mind that delivery times outside Fuerteventura (Canary Islands) may vary due to factors beyond Loyaltothefoil.eu's control which is why Loyaltothefoil.eu will not be held responsible for possible delays in estimated delivery times.
Sorry, but being based in Fuerteventura sometimes makes deliveries a little more difficult.